If you are not satisfied with your purchase, or simply change your mind, then you can return your item within 15 days of receiving your order by following the returns process below:
Please contact us at firstname.lastname@example.org quoting your order number for instruction on how to return your item.
The item you wish to return must be unused and in the same condition that you received it in. It must also be in the original pouch and box provided. Items that appear worn or used will not be refunded and returned to the customer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s (excluding any delivery charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We cannot repair damage to any items that exceed 6 months from purchase. Any damage incurred by the customer from misuse cannot be repaired.
Tarnishing or discolouration due to chemical contact is not a fault. Please see our care instructions on how to avoid this.
All products are covered by our standard 6 months warranty to cover any manufacturing defects. Please note the warranty is void if any damage is incurred by the customer, including any damage caused by perfumes, bleaching, heat exposure and general wear and tear. Any lost items cannot be replaced or refunded. Missing crystals are not classed as a manufacturing fault, and items with missing crystals outside the 15-day return policy but inside the 6 months warranty can be replaced free of charge, but shipping costs are the responsibility of the customer.
International Returns: Please ensure that you state you are “returning to seller” in the reason for export field on your postage label. You must also state that the item is of no retail value, as we can not accept customs charges to receive your return. We strongly recommend using a tracked and shipped service for return as we cannot refund/exchange items that don’t reach us safely. All shipping costs are the responsibility of the customer. Please note we do NOT refund international customs taxes and sales charges.
If returning a faulty item from abroad that is within the 15 day returns period we will cover return postage if agreed beforehand and is deemed faulty upon inspection when it has arrived to us.
If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com